stopping of the sound output

[olivier.leydier]

Hello,
first of all sorry for my english, this is a machine translation.
I had a sound output bug
The sound stopped while reading, the playback pointer continued to advance,
the vu-meters continued to modulate but the software on my sound card (scarlett 4i4) was no longer receiving a signal.
After restarting the software the sound returns.
As the sound stopped it emitted like a squeal.
Thanks for your interest,
Olivier

[Mike Daniell]

That wouldn't be caused by SCS. The VU meters monitor the final outputs from SCS. Do you have the latest Scarlett driver installed?

[olivier.leydier]

Hello,
yes these are the last driver. The problem could be caused by a difference in sample rate between the audio file and the sound card configuration ?

[Mike Daniell]

Please email me the log file from a run in which the sound stopped, and I'll have a look at your setup to see if I can advise on any changes. A log file will have been created and saved in a folder named "SCS Logs" under "Documents", and the name of the file includes a time-stamp indicating when the log started.

[olivier.leydier]

new shows yesterday, I lost the signal in asio after 15-30 minutes I switched to wasapi, it worked until the evening.

[Buyaicia]

Olivier.leydier,
I had the this problem with a scarlet 18i8. In my case, the cause was the usb connectors. At shows I tape the usb cable to the table.
I can reproduce the problem if I move the usb connector.
I had crashes with Cubase due to the same problem.

May be you can fix the issue using another usb cable.

Hope this helps,
Lluís

[olivier.leydier]

thanks for your help, i will look in this way.

Olivier

[olivier.leydier]

I tested by changing the cable but no improvement. On the other hand I realized that when I lose the sound output, the software reading pointer advances much more slowly (about 10 seconds for 1 second of sound).

[Mike Daniell]

Please email me the log from that run - just that one log - no others.