[Resolved] Problems with audio cues loading

General topics regarding SCS
Post Reply
kevint33
Posts: 7
Joined: Wed Apr 11, 2018 5:17 am

[Resolved] Problems with audio cues loading

Post by kevint33 » Fri Oct 04, 2019 1:17 pm

So I am using SCS for lighting and audio cues in a community theater. It usually works fine, and i am loving the latest update with the easier to program lighting interface. I have started having a random problem with audio cues however.

Occasionally in a show, one of the audio cues int eh show window will list the file as not loaded until time comes for the cue to be the next to execute. Then when it is time for it to execute it will be there to execute. Occasionally however when an audio cue comes up and it is listed as not loaded, it will then not execute. I will have to go into the editor, re-select it in the cue and then it will execute. I cannot seem to determine what the problems is. Anyone else had this problem? Happens with different files as well, not the same one and has happened on multiple shows since the last update.

Thanks
Kevin

Mike Daniell
Site Admin
Posts: 3630
Joined: Sun Jul 24, 2005 8:58 am
Location: Brisbane, Queensland, Australia. TZ:GMT+10
Contact:

Re: Problems with audio cues loading

Post by Mike Daniell » Fri Oct 04, 2019 2:09 pm

kevint33 wrote:
Fri Oct 04, 2019 1:17 pm
Occasionally however when an audio cue comes up and it is listed as not loaded, it will then not execute.
A log file will have been created and saved in a folder named "SCS Logs" under "Documents", and the name of the file includes a time-stamp indicating when the log started. Please email me the log file from a run in which this happened, and tell me which cue was affected.
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
Image

kevint33
Posts: 7
Joined: Wed Apr 11, 2018 5:17 am

Re: Problems with audio cues loading

Post by kevint33 » Sat Oct 05, 2019 12:15 am

Will do, thanks Mike.

Mike Daniell
Site Admin
Posts: 3630
Joined: Sun Jul 24, 2005 8:58 am
Location: Brisbane, Queensland, Australia. TZ:GMT+10
Contact:

Re: Problems with audio cues loading

Post by Mike Daniell » Fri Dec 06, 2019 2:25 pm

Problem solved. Caused by having the Production Property "Pre-Load ONLY the 'Next Manual Cue'" checked. Also recommended increasing the "Max. No. of Audio Files to Pre-Open".
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
Image

Post Reply