Audio turns into electronic tone or buzz

ckaiserca · Post by **ckaiserca** » Sat Apr 13, 2019 9:50 am

During the last two performances of our current show, a cue's audio has turned into an electronic tone or buzz. This has happened on a different cue each time and is not reproducible. This has never happened before with this particular computer.

Any suggestions as to what I can check to ensure that this doesn't happen again? We are using the latest version of the software 11.8.0.1

ckaiserca · Post by **ckaiserca** » Sat Apr 13, 2019 10:15 am

We are using a Cakewalk UA-101 for our audio card and the computer is a newly built Intel Core i5 8th Gen processor with Windows 10 and the latest updates.

I will post more information about our system when I can. Right now we are in the middle of the show.

Mike Daniell · Post by **Mike Daniell** » Sat Apr 13, 2019 12:43 pm

If you're using ASIO it could be that the UA-101 ASIO driver stalled. A log file will have been created and saved in a folder named "SCS Logs" under "Documents", and the name of the file includes a time-stamp indicating when the log started. Please mail me (at support@showcuesystems.com) the log file from a run in which this problem occurred, and tell me which cue was playing at the time.

Show Cue System

Audio turns into electronic tone or buzz

Audio turns into electronic tone or buzz

Re: Audio turns into electronic tone or buzz

Re: Audio turns into electronic tone or buzz