SCS Crashing on startup

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PhilVale
Posts: 142
Joined: Mon Jul 29, 2013 8:00 pm

SCS Crashing on startup

Post by PhilVale » Tue Apr 21, 2020 12:54 am

Mike,

I have a screen dump of this problem but the board doesn't seem to like either . Doc or .Docx or .PDF extensions.

I have a template with a memo cue with an auto start at load time as the first cue. If I try to load the template to edit it (Full Edit) then SCS crashes.

If you can tell me where it puts templates then I can send you the template file.

It also does it if I try and create a new production from the template too so I can't create a show and send that to you either.

Not urgent I can find a way around this until it's fixed.

Running latest version 11.8.2.2

Mike Daniell
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Location: Brisbane, Queensland, Australia. TZ:GMT+10
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Re: SCS Crashing on startup

Post by Mike Daniell » Tue Apr 21, 2020 7:49 am

A log file will have been created and saved in a folder named "SCS Logs" under "Documents", and the name of the file includes a time-stamp indicating when the log started. Please email me the log file from a run that crashed.
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
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PhilVale
Posts: 142
Joined: Mon Jul 29, 2013 8:00 pm

Re: SCS Crashing on startup

Post by PhilVale » Tue Apr 21, 2020 5:56 pm

Mike,

I reran this morning and sent log file via email.

Thanks,

Phil.

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