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Connection to SM-S fails at startup

Posted: Tue Nov 26, 2024 9:53 am
by adamhawes
Hi,

SCS-11.10.5.

When I start SCS I always get a pop-up that tells me it can't connect to SM-S with the retry/device map/close options. But I don't have SM-S and I've never mapped it in SCS.

Clicking the device map button just takes me to the usual startup open file dialog.

It's not the end of the world, but it is a fairly annoying bug for someone who has no plans to add SM-S to his system.

Re: Connection to SM-S fails at startup

Posted: Tue Nov 26, 2024 11:13 am
by Mike Daniell
It shouldn't do that. Please email us the log file from a run in which this happened. Log files are created and saved in a folder named "SCS Logs" under "Documents". Email the file to support@showcuesystems.com.