[Fix 11.10.0] Slow hotkey trigger when send it more times

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Gubbio67
Posts: 46
Joined: Thu Nov 25, 2021 1:56 am

[Fix 11.10.0] Slow hotkey trigger when send it more times

Post by Gubbio67 » Tue Apr 18, 2023 2:48 am

Hi!!
I need to follow an actor with a sound. When he says "Cut", there is a scissors sound that I send through a hotkey button so that I have max control.
The problem is that at a certain point the character starts to repeat it very quickly and I cannot follow him because when I repush my hotkey button there is a delay or even the sound doesn't start.
The scissor sound lasts less than a second. I've disabled the double click timeout but it doesn't help!

Can you please help me?

Mike Daniell
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Re: Slow hotkey trigger when send it more times

Post by Mike Daniell » Sat Apr 22, 2023 1:45 pm

I see from our database log that you are using SCS 11.9.6. This problem was fixed in SCS 11.9.7 - "Double-presses of HotKeys is again supported. This had been disabled in SCS 11.9.5 in the code that prevented accidental double-presses of the space bar." You can access the latest version (SCS 11.9.8) by purchasing a 12-month update plan as your current update plan expired in November last year.
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
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Gubbio67
Posts: 46
Joined: Thu Nov 25, 2021 1:56 am

Re: Slow hotkey trigger when send it more times

Post by Gubbio67 » Sun Apr 23, 2023 7:44 am

Ok thank you! I'll purchase it as soon as I can! :)
Thanks for this amazing software!

Gubbio67
Posts: 46
Joined: Thu Nov 25, 2021 1:56 am

Re: Slow hotkey trigger when send it more times

Post by Gubbio67 » Sat Nov 04, 2023 6:21 am

Hi Mike, I'm on the last version you've sent to me (the one to control the volume of the playing cue by midi) and the hockey trigger doesn't work anymore.

Can you please verify it?
Thank you

Mike Daniell
Site Admin
Posts: 3629
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Re: Slow hotkey trigger when send it more times

Post by Mike Daniell » Sat Nov 04, 2023 4:50 pm

Strange! Please email me the SCS log file from a run in which this happened. Log files are created and saved in a folder named "SCS Logs" under "Documents", and the name of each file includes a time-stamp indicating when the log started.
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
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Gubbio67
Posts: 46
Joined: Thu Nov 25, 2021 1:56 am

Re: Slow hotkey trigger when send it more times

Post by Gubbio67 » Sat Nov 04, 2023 7:51 pm

I've sent the log file. It seems there is again the problem of double presses disabled

Nino
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Joined: Tue Jan 24, 2006 7:38 am
Location: Cumbria, UK

Re: Slow hotkey trigger when send it more times

Post by Nino » Tue Nov 14, 2023 3:47 am

Hi.

I seem to be having the same issue too.

I'm on 11.9.8 and hotkey triggers seem to be very slow/delayed.

Stepping back to 11.8.0 has a much faster response...?

Log files from the 2 versions attached...

Nigel
Attachments
scs11_log_20231113_174242.zip
11.8.0
(54.73 KiB) Downloaded 1209 times
scs11_log_20231113_174030.zip
11.9.8
(49.76 KiB) Downloaded 1228 times

Mike Daniell
Site Admin
Posts: 3629
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Location: Brisbane, Queensland, Australia. TZ:GMT+10
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Re: Slow hotkey trigger when send it more times

Post by Mike Daniell » Tue Nov 14, 2023 8:32 am

I've emailed you details of a fix.
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
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