the Vidéo freezes when i activate fade in

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jojosonodrum
Posts: 2
Joined: Mon Feb 01, 2016 9:26 am

the Vidéo freezes when i activate fade in

Post by jojosonodrum » Sat Jun 05, 2021 11:28 am

Hello
I allow myself to write because it's been a while since I had not used show cue. I just updated 11.8.4 and now when I put a fade in on a video, the video freezes or the reader reads 1 image out of 40 and the bug persists even when I remove the fade in afterwards.
how to fix this?

Mike Daniell
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Posts: 3629
Joined: Sun Jul 24, 2005 8:58 am
Location: Brisbane, Queensland, Australia. TZ:GMT+10
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Re: the Vidéo freezes when i activate fade in

Post by Mike Daniell » Sat Jun 05, 2021 10:58 pm

A log file will have been created and saved in a folder named "SCS Logs" under "Documents", and the name of the file includes a time-stamp indicating when the log started. Please email me the log file from a run in which this happened.
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
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