Installation crashing on first startup

[Bruce Richardson]

Hi Mike...I've been working mostly in film and live performance, but have a theater design coming up so thought I'd renew subscription and get busy.

I downloaded the latest 64-bit version, installed on my studio machine, entered user/key successfully. This all proceeds as expected, and gives me the "restart" message. But upon restarting, SCS seemed to freeze for about a second in initialization stage and crash (in this case, it simply disappears, as if never started, and the systray icon returns to its dim state).

I've tried system reboots, uninstalling/reinstalling with and without the video components, and have tried all the shift-start combos. I've run out of user-error or install condition errors I can imagine to try. If I try to instantiate SCS after it has crashed once. On one fresh install, the program stayed up long enough to give me the load demo prompt, but it crashed before I could respond.

The install is on a Win10 64-bit machine. RME Fireface UFXII interface, 128 gb RAM. Error Code indicates Access Violation, and throws over a dozen subsequent error messages. I bundled up the first twelve and attached them.

I will try to install the 32-bit version and see how that goes, as I need to get to work. Let me know if I am missing some stupid obvious thing. Looking forward to working with the new version--it looks like you've added some new features (I was last on V10.x).

Cheers,
Bruce

[Bruce Richardson]

Just a quick update...the 32-bit version installed successfully, and works on this machine. Whatever is causing the crash I described seems to be related only to the 64-bit version.

B.

[Mike Daniell]

Bruce,

A log file will have been created and saved in a folder named "SCS Logs" under "Documents", and the name of the file includes a time-stamp indicating when the log started. Please email a relevant log file to support@showcuesystems.com.