Show Cue System

I was pre programming scs (tested both 11.6.2.0 and 11.6.2.1 windows 10 x64bit) on a computor monitor, it gave a full second screen black and a normal output vieuw. When i put it on the tv (for The customer previeuw) it didnt filled the screen with a black filler and all the video's and photo's were in a squire box with cut edges.
(update) it also accures on video scalers, direct to a beamer is not a problem
It did this one mutiple show files.

in the attachmend is a screenshot of the foul with scs

Not sure why this would be happening, but could you email me a diagnostic file? You can create this file by selecting 'Create Diagnostic File' from the drop-down menu displayed when you click the Help button in the main window. The file will be saved in a folder named "SCS Diagnostics" under "Documents" or "My Documents". This must be created on the computer with the problem tv display.