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[Fix 11.5.2.4] Problem with video since update version

Posted: Tue Jan 10, 2017 8:04 am
by jojosonodrum
Hi

I working on window 10 pro 64bit and use TVideo Grabber for video library
Since I made the last update, I have a problem with the video sequences in my session. When I switch from one video to another in the cutter before the end and I stop the last one by a Fadeout, a still image of the first video remains in place before cutting suddenly.
When I do the same schema in a new session I do not have problem. I do not understand and it is a fairly consistent show to redo. If you can avoid repeating my show completely would be really good.

Sorry for my approximate English
I am French and i don't speak English very well.

thank you very much


Jonathan

Re: [Fix 11.5.2.4] Problem with video since update version

Posted: Tue Jan 10, 2017 2:46 pm
by Mike Daniell
Jonathan,

Could you email me a diagnostic file? You can create this file by selecting 'Create Diagnostic File' from the drop-down menu displayed when you click the Help button in the main window. The file will be saved in a folder named "SCS Diagnostics" under "Documents" or "My Documents".