[Resolved] video problem in 11.3.8

[Lewis Perlmutter]

Mike
March 17, 2015
I’m running SCS 11.3.8 on a Dell laptop running Windows 7 Home Premium.
The show I am having trouble with was created on a Dell desktop running Windows 7 Professional.
The audio and video cues that I imported into SCS were supplied on flash drive by a dance company that will be performing on my stage.
The show contains two video cues; one is .mp4 that runs well on both computers and the other is .wmv that locks up on the laptop. Since the laptop is my production computer, this is a problem that I need to resolve.
After reading the help files, I changed video rendering on the laptop from VMR-9 Windowless to VMR- 7 Windowed. This solved the problem and both video files play properly in the cue stack.
I would like to be able to run all video files as VMR-9 Windowless. Is this possible?

I have a diagnostic file but can't seem to upload or attach it.

The above problem only occurs when the computer is set for extended desktop.

Thank you.

Lewis Perlmutter
Technical Director
Bickford Theatre at the Morris Museum
lewis@morrismuseum.org
973-971-3717

[Mike Daniell]

It's unusual for a wmv file to give problems, especially locking up the computer. I presume there's something non-standard in the file, and it may be worth trying to convert the file. I've occasionally used the NCH Prism Video Converter to overcome formatting issues. Even 'converting' a file from wmv to wmv can sometimes fix issues.

Another option is to switch the video driver from xVideo to DirectShow - unless you need video fades (because video fades are not supported when using DirectShow). However, since you'd prefer to stay with VMR-9 Windowless rather than switch to VMR-7 Windowed, you probably want to leave your production computer with the SCS default settings.

So I suggest you try converting the file to see if it will then play OK with the SCS default settings.

[Lewis Perlmutter]

Mike

The NHC video converter did the job. I converted the wmv file to wmv in a different folder. The file grew from 17.3 meg to 24.8 meg. I restored my SCS settings to VMR-9 windowless and the file ran perfectly in extended desktop.

Thanks for the help and the introduction to NHC Prism.

Lewis