video cropped when using Linx 10 tablets

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robK
Posts: 7
Joined: Tue Jun 28, 2016 6:33 pm

video cropped when using Linx 10 tablets

Post by robK » Fri Jul 08, 2016 3:38 am

For some reason video/photo output is oversized when using the Linx 10 series tablets for video output.

The same image/video file played via screen monkey works correctly.

I have tried several tablets and both windows 8.1 and 10.

The SCS diagnostics file is attached, I will email the images and photos of the output and the SCS diagnostics file shortly.

Mike Daniell
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Location: Brisbane, Queensland, Australia. TZ:GMT+10
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Re: video cropped when using Linx 10 tablets

Post by Mike Daniell » Fri Jul 08, 2016 10:59 am

The image displays correctly here. I've emailed you details of a tracing version to run.
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
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robK
Posts: 7
Joined: Tue Jun 28, 2016 6:33 pm

Re: video cropped when using Linx 10 tablets

Post by robK » Thu Jul 14, 2016 12:42 am

Having updated the video drivers I finally found that the second screen was scaling to 150%. So now working correctly.

Thanks for investigating, the support is greatly appreciated.

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