demo could control cue with midi, professional license wont work

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Safire25
Posts: 4
Joined: Thu Aug 31, 2023 3:50 pm

demo could control cue with midi, professional license wont work

Post by Safire25 » Thu Aug 31, 2023 6:52 pm

Hi, hoping someone can help me here

I was using demo version and used a midi controller to activate cues and it worked great. I set midi controller in the cue control section, set control method to note on and worked perfectly, in the cue i added the program change number 2 for Q2, 3 for Q3 and worked flawlessly so i bought the professional license today and now it wont work at all

I have not changed any setting at all, it still finds the midi controller, and when i test midi input it detects the midi notes being sent to it but i have spent hours and the professional version simple will not activate my cues with midi anymore

I check the official page and it says the professional version does allow cue control through midi so unless this has changed then i have no idea why it wont activate the CUES with midi anymore?????

Mike Daniell
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Re: demo could control cue with midi, professional license wont work

Post by Mike Daniell » Thu Aug 31, 2023 7:26 pm

Please email me the SCS log file from a run in which this happened. Log files are created and saved in a folder named "SCS Logs" under "Documents", and the name of each file includes a time-stamp indicating when the log started.
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
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Safire25
Posts: 4
Joined: Thu Aug 31, 2023 3:50 pm

Re: demo could control cue with midi, professional license wont work

Post by Safire25 » Thu Aug 31, 2023 7:46 pm

Thanks Mike, have emailed you latest log

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