SCS Demo Freezing

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jhuntington
Posts: 6
Joined: Wed May 13, 2020 9:59 pm

SCS Demo Freezing

Post by jhuntington » Wed May 13, 2020 10:32 pm

I'm evaluating SCS to use for a show before buying. I'm running it on my laptop and planning to screenshare to Zoom.

I get audio and video out of it with no problem, and it seems to play the video well with no problems. But SCS keeps freezing to the point where I have to terminate the process from the Task Manager. It seems like my computer exceeds the minimum requirements (see below).

Any ideas? I don't know any particular actions I'm doing that triggers the freeze.

If I can figure this out I'm planning to purchase it by Saturday for the Sunday show.

John
www.controlgeek.net

CPU

Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz

Base speed: 1.99 GHz
Sockets: 1
Cores: 4
Logical processors: 8
Virtualization: Enabled
L1 cache: 256 KB
L2 cache: 1.0 MB
L3 cache: 8.0 MB

GPU 0

Intel(R) UHD Graphics 620

Driver version: 26.20.100.7810
Driver date: 1/21/2020
DirectX version: 12 (FL 12.1)
Physical location: PCI bus 0, device 2, function 0

Utilization 2%
Dedicated GPU memory
Shared GPU memory 0.2/7.9 GB
GPU Memory 0.2/7.9 GB

Mike Daniell
Site Admin
Posts: 3630
Joined: Sun Jul 24, 2005 8:58 am
Location: Brisbane, Queensland, Australia. TZ:GMT+10
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Re: SCS Demo Freezing

Post by Mike Daniell » Thu May 14, 2020 7:41 am

A log file will have been created and saved in a folder named "SCS Logs" under "Documents", and the name of the file includes a time-stamp indicating when the log started. Please email me the log file from a run that froze.
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
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jhuntington
Posts: 6
Joined: Wed May 13, 2020 9:59 pm

Re: SCS Demo Freezing

Post by jhuntington » Thu May 14, 2020 8:35 am

Will do on the next freeze, thanks.

John

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