Preview Window Issue

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BJB
Posts: 19
Joined: Wed Jun 02, 2021 7:11 pm

Preview Window Issue

Post by BJB » Thu Sep 26, 2024 6:14 pm

Hello All
Not sure if this a bug or something I have caused.
Anyone have any idea why this is occurring? See attached screenshot of dual monitors.
Preview window is being correctly displayed on Monitor 1 along with the cuelist, but the contents of the preview window are displayed as a small image embedded in the full Monitor 2 display.
This seems to be occurring on my desktop, but not on the laptop I normally take to the theatre. Both machines are running Windows 10.
This only seems to be occurring with videos (MP4), not images (JPG).
Up until recently, the desktop was fine just like the laptop, but now I don't seem to be able to get it right.
I have done all the normal stuff like re-booting, re-installing the software, cleaning the registry - nothing has made a difference.
Any ideas???
Brendan
Attachments
Screenshot - Both Monitors_01.jpg
Screenshot - Both Monitors_01.jpg (126.08 KiB) Viewed 6464 times

Mike Daniell
Site Admin
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Joined: Sun Jul 24, 2005 8:58 am
Location: Brisbane, Queensland, Australia. TZ:GMT+10
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Re: Preview Window Issue

Post by Mike Daniell » Fri Sep 27, 2024 8:45 am

Strange! Please email us the log file from a run in which this happened. Log files are created and saved in a folder named "SCS Logs" under "Documents", and the name of each file includes a time-stamp indicating when the log started. Email the file to support@showcuesystems.com.
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
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BJB
Posts: 19
Joined: Wed Jun 02, 2021 7:11 pm

Re: Preview Window Issue - SOLVED

Post by BJB » Tue Oct 01, 2024 2:13 pm

Issue has been resolved!
I had monitor 2 set as my main display. Swapping the two screens over and re-assigning monitor 1 as my main display fixed the issue.

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