[Resolved] Focusrite Scarlett18i20 audio interface problem

General topics regarding SCS
Post Reply
Richard200
Posts: 7
Joined: Wed Dec 31, 2014 12:58 am

[Resolved] Focusrite Scarlett18i20 audio interface problem

Post by Richard200 » Thu Feb 16, 2017 4:29 am

Our old Windows XP computer with M-Audio soundcard having failed (hard drive), we have installed a completely new setup using Windows 10 computer and the Scarlett 18i20 2nd generation audio interface, which uses a USB 2.0 connection to the computer. All software is up-to-date having loaded Windows 10, SCS and Focusrite software within last 10 days. The SCS is only recognising a single "Focusrite USB" as a physical device in Production Properties instead of all of the Scarlett's channels that it should see there. I suspect it is a problem with the Focusrite software rather than SCS but am writing here as hopefully more likely to find another SCS user with this equipment combination! I will be trying Focusrite's helpline but they are more familiar with DAWS for music such as Ableton, rather than SCS.

Mike Daniell
Site Admin
Posts: 3630
Joined: Sun Jul 24, 2005 8:58 am
Location: Brisbane, Queensland, Australia. TZ:GMT+10
Contact:

Re: Focusrite Scarlett18i20 audio interface problem

Post by Mike Daniell » Thu Feb 16, 2017 8:31 am

Which audio driver do you have selected in SCS? I don't have a Focusrite interface but from your explanation I guess you will need to select ASIO as the audio driver to see all the outputs. See Production Properties - Audio Output Devices for more info.
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
Image

Richard200
Posts: 7
Joined: Wed Dec 31, 2014 12:58 am

Re: Focusrite Scarlett18i20 audio interface problem

Post by Richard200 » Thu Feb 16, 2017 9:50 pm

Thanks Mike, but that doesn't help either, just gives me one "Focusrite USB ASIO" stereo channel. Selecting the "Direct Sound" audio driver gives one "Focusrite USB Audio" stereo channel plus the other conventional cards/software on the computer i.e. Realtek etc. Will keep trying.

Mike Daniell
Site Admin
Posts: 3630
Joined: Sun Jul 24, 2005 8:58 am
Location: Brisbane, Queensland, Australia. TZ:GMT+10
Contact:

Re: Focusrite Scarlett18i20 audio interface problem

Post by Mike Daniell » Thu Feb 16, 2017 10:08 pm

Could you email me a diagnostic file? You can create this file by selecting 'Create Diagnostic File' from the drop-down menu displayed when you click the Help button in the main window. The file will be saved in a folder named "SCS Diagnostics" under "Documents" or "My Documents".
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
Image

Richard200
Posts: 7
Joined: Wed Dec 31, 2014 12:58 am

Re: Focusrite Scarlett18i20 audio interface problem

Post by Richard200 » Thu Feb 16, 2017 11:49 pm

Problem now solved with assistance of excellent Focusrite email helproom. You were of course correct Mike that I should select "ASIO (using BASS)" for the Audio Driver and "Focusrite USB Audio" for the Physical Device. What I then failed to do was the blindingly obvious (now), to open up the Outputs list which all continued to show 1-2, but which now correctly have a sub-menu of choices of 1-18! (the Scarlett has 18 channels). Problem solved, thank you for your prompt response.

Post Reply