SCS constantly crashes

[dungeonseeker]

I have a major issue with SCS. The application constantly crashes out after a random amount of time and at seemingly completely random places.

Our system has 4 soundcards which are controlled by SCS, a Creative Soundblaster Audigy, a CMedia CMI8738, a Creative Soundblaster Extigy External USB and the onboard Realtek HD Audio Soundcard.

The systems is totally stable and can be left on for hours at a time, it only starts to crash when we run SCS. It crashes out to a BSOD stating TRAP_CAUSE_UNKNOWN as the error which i have reasearched only to find out that it basically means an unknown error has occured. Here is a copy of the complete debuglog i generated using the MS Debug Tools

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

TRAP_CAUSE_UNKNOWN (12)
Arguments:
Arg1: 00000002, Unexpected interrupt.
Arg2: 8001003b, Unknown floating point exception.
Arg3: 00000000, The enabled and asserted status bits (see processor definition).
Arg4: 00000000

Debugging Details:
------------------




CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x12

PROCESS_NAME: scs9.exe

LAST_CONTROL_TRANSFER: from 004be69a to 004af541

STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
0012f75c 004be69a 00000001 0012fb84 0012fc54 0x4af541
0012f9dc 004b389d 00000001 00000001 00000001 0x4be69a
0012fb48 004ac0fe 0012fb84 0012fc54 00000001 0x4b389d
0012fb78 66051fb3 001bab88 0012fb94 0043c9f9 0x4ac0fe
0012fb84 0043c9f9 001bac4c 0043b178 0012fbe0 0x66051fb3
0012fb94 660522b4 0043c9f9 0012fc50 00000002 0x43c9f9
0012fbe0 6605271b 0012fc90 0012fc50 00000002 0x660522b4
0012fcb4 660528e7 0227d88c 00ee69fc 00ed6f90 0x6605271b
0012fcd8 660bbd94 0227d88c 00000000 00000000 0x660528e7
0012fcf0 6605d0c6 0227d88c 000102b8 00000113 0x660bbd94
0012fd18 6605f855 0227d88c 000102b8 00000113 0x6605d0c6
0012fd74 77d48709 000102b8 00000113 000102b8 0x6605f855
0012fda0 77d487eb 6605f626 000102b8 00000113 0x77d48709
0012fe08 77d489a5 00000000 6605f626 000102b8 0x77d487eb
0012fe68 77d4bccc 0012fe90 00000001 0012feb8 0x77d489a5
0012fe78 6600a4a3 0012fe90 ffffffff 00ed373c 0x77d4bccc
0012feb8 6600a41a ffffffff 00ed3764 00ed0000 0x6600a4a3
0012ffd0 805522fa 0012ffc8 8540a7b0 ffffffff 0x6600a41a
0012ffd0 00000000 0012ffc8 8540a7b0 ffffffff nt!ExFreePoolWithTag+0x664


STACK_COMMAND: kb

SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

BUCKET_ID: INVALID_KERNEL_CONTEXT

Followup: MachineOwner
---------

eax=0009334a ebx=00000001 ecx=0009334a edx=00000000 esi=0018663c edi=00000000
eip=004af541 esp=0012f720 ebp=0012f75c iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010202
004af541 db45dc fild dword ptr [ebp-24h] ss:0023:0012f738=0009334a
ChildEBP RetAddr Args to Child
WARNING: Frame IP not in any known module. Following frames may be wrong.
0012f75c 004be69a 00000001 0012fb84 0012fc54 0x4af541
0012f9dc 004b389d 00000001 00000001 00000001 0x4be69a
0012fb48 004ac0fe 0012fb84 0012fc54 00000001 0x4b389d
0012fb78 66051fb3 001bab88 0012fb94 0043c9f9 0x4ac0fe
0012fb84 0043c9f9 001bac4c 0043b178 0012fbe0 0x66051fb3
0012fb94 660522b4 0043c9f9 0012fc50 00000002 0x43c9f9
0012fbe0 6605271b 0012fc90 0012fc50 00000002 0x660522b4
0012fcb4 660528e7 0227d88c 00ee69fc 00ed6f90 0x6605271b
0012fcd8 660bbd94 0227d88c 00000000 00000000 0x660528e7
0012fcf0 6605d0c6 0227d88c 000102b8 00000113 0x660bbd94
0012fd18 6605f855 0227d88c 000102b8 00000113 0x6605d0c6
0012fd74 77d48709 000102b8 00000113 000102b8 0x6605f855
0012fda0 77d487eb 6605f626 000102b8 00000113 0x77d48709
0012fe08 77d489a5 00000000 6605f626 000102b8 0x77d487eb
0012fe68 77d4bccc 0012fe90 00000001 0012feb8 0x77d489a5
0012fe78 6600a4a3 0012fe90 ffffffff 00ed373c 0x77d4bccc
0012feb8 6600a41a ffffffff 00ed3764 00ed0000 0x6600a4a3
0012ffd0 805522fa 0012ffc8 8540a7b0 ffffffff 0x6600a41a
0012ffd0 00000000 0012ffc8 8540a7b0 ffffffff nt!ExFreePoolWithTag+0x664 (FPO: [Non-Fpo])
start end module name
804d7000 80701000 nt ntkrnlmp.exe Wed Aug 04 07:18:18 2004 (41107FAA)
80701000 80721d00 hal halmacpi.dll Wed Aug 04 06:59:09 2004 (41107B2D)
bf000000 bf011580 dxg dxg.sys Wed Aug 04 07:00:51 2004 (41107B93)
bf012000 bf425a80 nv4_disp nv4_disp.dll Wed Aug 04 08:57:11 2004 (411096D7)
bf800000 bf9c0380 win32k win32k.sys Wed Aug 04 07:17:30 2004 (41107F7A)
f356a000 f3593f00 kmixer kmixer.sys Wed Aug 04 07:07:46 2004 (41107D32)
f3771000 f3785400 wdmaud wdmaud.sys Wed Aug 04 07:15:03 2004 (41107EE7)
f37ae000 f37ee380 HTTP HTTP.sys Wed Aug 04 07:00:09 2004 (41107B69)
f388f000 f38b2000 Fastfat Fastfat.SYS Wed Aug 04 07:14:15 2004 (41107EB7)
f3a92000 f3ae4180 srv srv.sys Wed Aug 04 07:14:44 2004 (41107ED4)
f3ae5000 f3afc000 PfModNT PfModNT.sys Wed Dec 22 11:58:12 2004 (41C96154)
f3b4c000 f3b78400 mrxdav mrxdav.sys Wed Aug 04 07:00:49 2004 (41107B91)
f4581000 f4596580 irda irda.sys Wed Aug 04 07:00:50 2004 (41107B92)
f4697000 f469a280 ndisuio ndisuio.sys Wed Aug 04 07:03:10 2004 (41107C1E)
f56cd000 f56e4480 dump_atapi dump_atapi.sys Wed Aug 04 06:59:41 2004 (41107B4D)
f56e5000 f5876480 sbusb sbusb.sys Tue Jul 27 10:31:33 2004 (410620F5)
f58e7000 f58f5d80 sysaudio sysaudio.sys Wed Aug 04 07:15:54 2004 (41107F1A)
f593f000 f59ad380 mrxsmb mrxsmb.sys Wed Aug 04 07:15:14 2004 (41107EF2)
f59ae000 f59d9180 rdbss rdbss.sys Wed Aug 04 07:20:05 2004 (41108015)
f59da000 f59fbd00 afd afd.sys Wed Aug 04 07:14:13 2004 (41107EB5)
f59fc000 f5a1cf00 ipnat ipnat.sys Wed Aug 04 07:04:48 2004 (41107C80)
f5a1d000 f5a44c00 netbt netbt.sys Wed Aug 04 07:14:36 2004 (41107ECC)
f5a45000 f5a9ca80 tcpip tcpip.sys Wed Aug 04 07:14:39 2004 (41107ECF)
f5a9d000 f5aaf400 ipsec ipsec.sys Wed Aug 04 07:14:27 2004 (41107EC3)
f5adc000 f5ade900 Dxapi Dxapi.sys Fri Aug 17 21:53:19 2001 (3B7D843F)
f5b00000 f5b02f80 mouhid mouhid.sys Fri Aug 17 21:47:57 2001 (3B7D82FD)
f5b04000 f5b06580 hidusb hidusb.sys Fri Aug 17 22:02:16 2001 (3B7D8658)
f6c20000 f7078000 RtkHDAud RtkHDAud.sys Fri Nov 03 01:32:24 2006 (454A9C28)
f7098000 f709a280 rasacd rasacd.sys Fri Aug 17 21:55:39 2001 (3B7D84CB)
f70a0000 f70d3200 update update.sys Wed Aug 04 06:58:32 2004 (41107B08)
f70d4000 f70e4e00 psched psched.sys Wed Aug 04 07:04:16 2004 (41107C60)
f7185000 f719b680 ndiswan ndiswan.sys Wed Aug 04 07:14:30 2004 (41107EC6)
f719c000 f71c1000 HDAudBus HDAudBus.sys Sat Jan 08 01:07:15 2005 (41DF3243)
f71c1000 f721b680 cmaudio cmaudio.sys Tue Jan 29 01:43:13 2002 (3C55FE31)
f721c000 f723bc40 ctsfm2k ctsfm2k.sys Tue Mar 16 02:37:11 2004 (40566857)
f723c000 f7267920 ctoss2k ctoss2k.sys Tue Mar 16 02:36:43 2004 (4056683B)
f727f000 f73d2200 P17 P17.sys Thu Jul 07 09:14:18 2005 (42CCE45A)
f73d3000 f73f4700 portcls portcls.sys Tue Mar 16 18:58:17 2004 (40574E49)
f73f5000 f7408900 parport parport.sys Wed Aug 04 06:59:04 2004 (41107B28)
f7409000 f742be80 USBPORT USBPORT.SYS Wed Aug 04 07:08:34 2004 (41107D62)
f742c000 f744e680 ks ks.sys Wed Aug 04 07:15:20 2004 (41107EF8)
f744f000 f7462780 VIDEOPRT VIDEOPRT.SYS Wed Aug 04 07:07:04 2004 (41107D08)
f7463000 f76323c0 nv4_mini nv4_mini.sys Thu Apr 08 03:30:48 2004 (4074B958)
f767b000 f7695580 Mup Mup.sys Wed Aug 04 07:15:20 2004 (41107EF8)
f7696000 f76c2a80 NDIS NDIS.sys Wed Aug 04 07:14:27 2004 (41107EC3)
f76c3000 f774f480 Ntfs Ntfs.sys Wed Aug 04 07:15:06 2004 (41107EEA)
f7750000 f7766780 KSecDD KSecDD.sys Wed Aug 04 06:59:45 2004 (41107B51)
f7767000 f7778f00 sr sr.sys Wed Aug 04 07:06:22 2004 (41107CDE)
f7779000 f7797780 fltMgr fltMgr.sys Wed Aug 04 07:01:17 2004 (41107BAD)
f7798000 f77af480 atapi atapi.sys Wed Aug 04 06:59:41 2004 (41107B4D)
f77b0000 f77ce880 ftdisk ftdisk.sys Fri Aug 17 21:52:41 2001 (3B7D8419)
f77cf000 f77dfa80 pci pci.sys Wed Aug 04 07:07:45 2004 (41107D31)
f77e0000 f780dd80 ACPI ACPI.sys Wed Aug 04 07:07:35 2004 (41107D27)
f782f000 f7837c00 isapnp isapnp.sys Fri Aug 17 21:58:01 2001 (3B7D8559)
f783f000 f7849500 MountMgr MountMgr.sys Wed Aug 04 06:58:29 2004 (41107B05)
f784f000 f785bc80 VolSnap VolSnap.sys Wed Aug 04 07:00:14 2004 (41107B6E)
f785f000 f7867e00 disk disk.sys Wed Aug 04 06:59:53 2004 (41107B59)
f786f000 f787b200 CLASSPNP CLASSPNP.SYS Wed Aug 04 07:14:26 2004 (41107EC2)
f787f000 f7889e80 uagp35 uagp35.sys Wed Aug 04 07:07:43 2004 (41107D2F)
f78ff000 f790e900 Cdfs Cdfs.SYS Wed Aug 04 07:14:09 2004 (41107EB1)
f790f000 f7917d80 HIDCLASS HIDCLASS.SYS Wed Aug 04 07:08:18 2004 (41107D52)
f791f000 f7927d00 intelppm intelppm.sys Wed Aug 04 06:59:19 2004 (41107B37)
f792f000 f7939380 imapi imapi.sys Wed Aug 04 07:00:12 2004 (41107B6C)
f793f000 f794b180 cdrom cdrom.sys Wed Aug 04 06:59:52 2004 (41107B58)
f794f000 f795d080 redbook redbook.sys Wed Aug 04 06:59:34 2004 (41107B46)
f795f000 f796ed80 serial serial.sys Wed Aug 04 07:15:51 2004 (41107F17)
f796f000 f797db80 drmk drmk.sys Wed Aug 04 07:07:54 2004 (41107D3A)
f797f000 f798b880 rasl2tp rasl2tp.sys Wed Aug 04 07:14:21 2004 (41107EBD)
f798f000 f7999200 raspppoe raspppoe.sys Wed Aug 04 07:05:06 2004 (41107C92)
f799f000 f79aad00 raspptp raspptp.sys Wed Aug 04 07:14:26 2004 (41107EC2)
f79af000 f79b7900 msgpc msgpc.sys Wed Aug 04 07:04:11 2004 (41107C5B)
f79bf000 f79c8f00 termdd termdd.sys Wed Aug 04 06:58:52 2004 (41107B1C)
f79cf000 f79d8480 NDProxy NDProxy.SYS Fri Aug 17 21:55:30 2001 (3B7D84C2)
f79ef000 f79fd100 usbhub usbhub.sys Wed Aug 04 07:08:40 2004 (41107D68)
f7a6f000 f7a77700 wanarp wanarp.sys Wed Aug 04 07:04:57 2004 (41107C89)
f7a7f000 f7a87700 netbios netbios.sys Wed Aug 04 07:03:19 2004 (41107C27)
f7a9f000 f7aa7880 Fips Fips.SYS Sat Aug 18 02:31:49 2001 (3B7DC585)
f7aaf000 f7ab5200 PCIIDEX PCIIDEX.SYS Wed Aug 04 06:59:40 2004 (41107B4C)
f7ab7000 f7abb900 PartMgr PartMgr.sys Sat Aug 18 02:32:23 2001 (3B7DC5A7)
f7abf000 f7ac7000 videX32 videX32.sys Tue Oct 17 13:22:24 2006 (4534CB00)
f7b07000 f7b0c000 usbuhci usbuhci.sys Wed Aug 04 07:08:34 2004 (41107D62)
f7b0f000 f7b15800 usbehci usbehci.sys Wed Aug 04 07:08:34 2004 (41107D62)
f7b17000 f7b1b900 irsir irsir.sys Fri Aug 17 21:51:28 2001 (3B7D83D0)
f7b1f000 f7b20000 fdc fdc.sys unavailable (00000000)
f7b27000 f7b2da00 fetnd5 fetnd5.sys Fri Jul 20 12:40:24 2001 (3B5818A8)
f7b2f000 f7b33c80 rasirda rasirda.sys Fri Aug 17 21:51:29 2001 (3B7D83D1)
f7b37000 f7b3b880 TDI TDI.SYS Wed Aug 04 07:07:47 2004 (41107D33)
f7b3f000 f7b43580 ptilink ptilink.sys Fri Aug 17 21:49:53 2001 (3B7D8371)
f7b47000 f7b4b080 raspti raspti.sys Fri Aug 17 21:55:32 2001 (3B7D84C4)
f7b4f000 f7b55000 kbdclass kbdclass.sys Wed Aug 04 06:58:32 2004 (41107B08)
f7b57000 f7b5ca00 mouclass mouclass.sys Wed Aug 04 06:58:32 2004 (41107B08)
f7b5f000 f7b64000 flpydisk flpydisk.sys Wed Aug 04 06:59:24 2004 (41107B3C)
f7b6f000 f7b75180 HIDPARSE HIDPARSE.SYS Wed Aug 04 07:08:15 2004 (41107D4F)
f7b77000 f7b7c200 vga vga.sys Wed Aug 04 07:07:06 2004 (41107D0A)
f7b7f000 f7b83a80 Msfs Msfs.SYS Wed Aug 04 07:00:37 2004 (41107B85)
f7b87000 f7b8e880 Npfs Npfs.SYS Wed Aug 04 07:00:38 2004 (41107B86)
f7baf000 f7bb6b80 usbccgp usbccgp.sys Wed Aug 04 07:08:45 2004 (41107D6D)
f7bbf000 f7bc5780 USBSTOR USBSTOR.SYS Wed Aug 04 07:08:44 2004 (41107D6C)
f7bcf000 f7bd3500 watchdog watchdog.sys Wed Aug 04 07:07:32 2004 (41107D24)
f7c3f000 f7c42000 BOOTVID BOOTVID.dll Fri Aug 17 21:49:09 2001 (3B7D8345)
f7ccf000 f7cd1c00 irenum irenum.sys Wed Aug 04 07:00:45 2004 (41107B8D)
f7cd7000 f7cd9980 gameenum gameenum.sys Wed Aug 04 07:08:20 2004 (41107D54)
f7cdb000 f7cdec80 serenum serenum.sys Wed Aug 04 06:59:06 2004 (41107B2A)
f7ce3000 f7ce5580 ndistapi ndistapi.sys Fri Aug 17 21:55:29 2001 (3B7D84C1)
f7ceb000 f7ceec80 mssmbios mssmbios.sys Wed Aug 04 07:07:47 2004 (41107D33)
f7d2f000 f7d30b80 kdcom kdcom.dll Fri Aug 17 21:49:10 2001 (3B7D8346)
f7d31000 f7d32100 WMILIB WMILIB.SYS Fri Aug 17 22:07:23 2001 (3B7D878B)
f7d33000 f7d34500 viaide viaide.sys Wed Aug 04 06:59:42 2004 (41107B4E)
f7d37000 f7d38100 swenum swenum.sys Wed Aug 04 06:58:41 2004 (41107B11)
f7d3f000 f7d40280 USBD USBD.SYS Fri Aug 17 22:02:58 2001 (3B7D8682)
f7d49000 f7d4af00 Fs_Rec Fs_Rec.SYS Fri Aug 17 21:49:37 2001 (3B7D8361)
f7d4b000 f7d4c080 Beep Beep.SYS Fri Aug 17 21:47:33 2001 (3B7D82E5)
f7d4d000 f7d4e080 mnmdd mnmdd.SYS Fri Aug 17 21:57:28 2001 (3B7D8538)
f7d4f000 f7d50080 RDPCDD RDPCDD.sys Fri Aug 17 21:46:56 2001 (3B7D82C0)
f7d6b000 f7d6c100 dump_WMILIB dump_WMILIB.SYS Fri Aug 17 22:07:23 2001 (3B7D878B)
f7db5000 f7db6a80 ParVdm ParVdm.SYS Fri Aug 17 21:49:49 2001 (3B7D836D)
f7df7000 f7df7d00 pciide pciide.sys Fri Aug 17 21:51:49 2001 (3B7D83E5)
f7e13000 f7e13b80 msmpu401 msmpu401.sys Fri Aug 17 21:59:59 2001 (3B7D85CF)
f7ea6000 f7ea6c00 audstub audstub.sys Fri Aug 17 21:59:40 2001 (3B7D85BC)
f7edf000 f7edfb80 Null Null.SYS Fri Aug 17 21:47:39 2001 (3B7D82EB)
f7f60000 f7f60d00 dxgthk dxgthk.sys Fri Aug 17 21:53:12 2001 (3B7D8438)

Unloaded modules:
f365c000 f3686000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f3726000 f3749000 aec.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7f12000 f7f13000 drmkaud.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f397a000 f3987000 DMusic.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f472f000 f473d000 swmidi.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7d83000 f7d85000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7a8f000 f7a9d000 swmidi.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f709c000 f70a0000 kbdhid.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7a3f000 f7a4c000 i8042prt.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7b67000 f7b6c000 Cdaudio.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f7cc7000 f7cca000 Sfloppy.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
Closing open log file c:\debuglog.txt

I know the debuglog points to SCS as the problem but i am not convinced, i think it is prob being caused by one of the drivers for the sound card which SCS is using, unfortunatly i am not a software expert and would not know how to dig any deeper to find out if that is the case and if so which driver is the problem.

I am totally at my wits end with this now and i really need some help from an expert.

Thanks in advance

[Mike Daniell]

I've emailed you directly regarding this matter. An SCS trace log should help.

[dungeonseeker]

Thanks mike, email received and i will get on it this afternoon.

Thanks for your prompt reply

[BobCar]

Also make sure that "IF" you are running Windows XP you have the latest (and MATCHING) updates for both the OS AND the sound cards (ESPECIALLY the onboard Realtek HD Audio Soundcard). Drivers keep changing and manufacturers often change chip sets in mid-production because they get a better price on them (I ordered 12 IDENTICAL computer for computer center for the blind and they need to be able to run a particular speech reader. 9 of the 12 did. After tearing our hair out, we found out the chip sets were not the same on the three "newest machines" were not the same as the other 9; so they took them back and found us three "older" machines).
If you're running Vista - the above also applies; and if drivr updating doesn't work, consider regressing backwards to XP which most of us find a stabler platform.
Running 64 bit is a whole 'nother kettle of worms - driver wise. Sure, you can access more than 3 GB of memory; but at what cost of stablity? I've often had to run identical programs on 32 & 64 bit machines and was not able to get audio out of the 64 bit machine through either the onboard RealTek or a PCI sound card (the only thing that would work consistantly work was a USB thumb drive-looking soundcard).
So bottom line is to make sure all updates match and are up to date; and whenever possible uninstall the previous driver before installing the new one(s).

Bob