Sound cues hanging

General topics regarding SCS
Post Reply
sclg
Posts: 18
Joined: Mon Dec 15, 2008 6:57 am

Sound cues hanging

Post by sclg » Mon Sep 27, 2021 11:13 pm

Twice in the last week, i started a cue and within a second or two it hung making a noise a bit like a stuck record. The playback cursor stopped as well. On both occasions, a quick 'Esc' (twice) stopped it and I could immediately restart the cue.
I've been using SCS for over a decade and never seen this before.

Note that this happened twice and that after the first time I updated my X32 firmware and the X32 usb drivers in case that was related. As it happened again, I think that is ruled out. It was NOT the same cue each time.

Anyone ever seen anything like this?

(Latest version of SCS running on W7.)
Thanks

Mike Daniell
Site Admin
Posts: 3630
Joined: Sun Jul 24, 2005 8:58 am
Location: Brisbane, Queensland, Australia. TZ:GMT+10
Contact:

Re: Sound cues hanging

Post by Mike Daniell » Tue Sep 28, 2021 8:54 am

That used to be an issue a long time ago, but I haven't come across that in recent versions of SCS. It was related to ASIO buffering, but that problem was fixed quite some time ago.

A log file will have been created and saved in a folder named "SCS Logs" under "Documents", and the name of the file includes a time-stamp indicating when the log started. Please email me a relevant log file.

How many output channels are you using? If you only need 2 then you may be able to use DirectSound instead of ASIO. I don't currently have easy access to an X32 so can't try this out.
Mike Daniell
Show Cue Systems Pty Ltd
mike@showcuesystems.com
Image

sclg
Posts: 18
Joined: Mon Dec 15, 2008 6:57 am

Re: Sound cues hanging

Post by sclg » Tue Sep 28, 2021 6:23 pm

Thanks Mike. I'm on holiday (1st for 18 months!) at the moment but will look when I get back.
I do need more than 2 channels though. We usually use 8.
Steve

Post Reply