First cue freezes after a long period of non-use

[chillen345]

Hello everybody,
our theater has been using SCS on many computers for about 10 years.
For half a year we have had the following problem:
Sometimes if the computer is switched on for a while before the show and SCS is running but not used, the first cue will stop after a short time. After about 5 seconds it continues from the same point. This happens on different computers.
Is this a known problem?
Is it possible that this is due to the HDD, which goes into standby mode after a long time? Could an SSD solve the problem? Or is it another mistake?
Thanks in advance!

[Mike Daniell]

Do you have a USB interface being used by SCS? A common issue is that Windows disables the USB power. See FAQ 10 on our FAQ page for advice on how to fix that issue.

[chillen345]

Thanks for your answer!
We use both Dante Virtual Soundcard and USB interfaces (RME Fireface UC) on different computers. The problem is with both ways.

[Mike Daniell]

I wouldn't think it's the HDD because SCS has a 'stay awake' procedure that writes to a file in the local temporary folder once every 5 minutes.

Sometimes if the computer is switched on for a while before the show and SCS is running but not used, the first cue will stop after a short time. After about 5 seconds it continues from the same point. This happens on different computers.

A log file will have been created and saved in a folder named "SCS Logs" under "Documents", and the name of the file includes a time-stamp indicating when the log started. Please email me the log file from a run where this occurred.